Refund policy

Refund & Return Policy

We donโ€™t offer any returns, refunds or cancellations on orders. So once the order is placed, then it canโ€™t be cancelled or modified.

In case we cannot process your order, we will contact you as soon as possible to discuss what best can be done with your order.

If the package gets returned or gets undelivered due to wrong address, wrong phone number, service issues (OTP Verification), out-of-service area or absence of Customer at the time of Delivery, then we are not responsible or liable to pay back or refund.

If Customer wants us to Re-ship the package, additional Shipping amount will be charged for the same.

Exchange Policy

In case any product is missing in the package or any damaged product is received due to some accident in transit, then your order will be eligible for exchange and replacement.

To complete your exchange, we require the proof of purchase and the products must be unused and in the same condition that you received it.

For that a clear and uncut (without any pause or interruption) video recording of the opening package is needed for the exchange and replacement.

The video should be from start to end without any pause or interruption.ย 

  • First start the video from showing a 360 degree view of the parcel in packed condition (billing detail should be clearly visible).
    This is to confirm the parcel is not tampered before.
  • Then open the package and the products in front on the camera itself without taking the screen away from the parcel.
  • Check the products in the parcel and if any damage is found, show it in the camera before you switch off the camera.

If we find that the video is edited, not clear, not recorded properly or the details are not clear, we will not be able to refund your money or help you with exchange.

We will get the defective item picked from the original address and once we receive the product, only then we will dispatch the replacement.

This exchange process can take up to 8-10 working days upon receiving your order back at our warehouse.

In case, return pickup is not possible from the original address, then the customer has to self-ship the order to us (Reimbursement for shipping will be done from our end)

Please Note:โ€“

  • Complaint for a damaged item has to reported within 48hrs of receiving it, post that, no complaints will be entertained.
  • Return your products unused in the same condition as you received it. If the products are found to be used or damaged we will not be able to refund your money or help you with exchange.


Need help?

Feel free to mail us at jewelorbs@gmail.com if you have any doubts or want further assistance related to returns or refunds.

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